Frequently asked questions
Your questions answered
Is it possible to drive to the occupied North side of Cyprus?
Unfortunately driving at the occupied North part of Cyprus is not allowed with our vehicles. Lack of knowledge of the driving conditions, safety and complexities in the event of a problem are the main reasons.
How can I book a vehicle?
Online you can choose your favourite vehicle and send us a booking request.
In a short time we confirm after processing and then send you a link to complete the payment and booking.
You will have to pay only the rental amount since the deposit is paid on the collection date.
Also visit any of the stores and make your booking with the help of our team.
What is the fuel policy?
As a general rule vehicle has to be returned with the same fuel level as taken. Tank can be full on request.
Can I pay by visa or cash?
It is possible to pay by Visa or cash at the shops and online at our website.
What if I want to keep the bike for longer?
It is easy to extent the rental period by a notification and as long as the bike is not reserved. The extension rate will be lower as if taken the bike for longer days.
Note that you might have to pass by the shop to extend the dates of hire on the hiring document
Do I need to wear helmets?
By law it is required that both drivers and passengers to wear helmets on all quad bikes and motorcycles. The current fine is €85 per passenger but is going to be increased by new legislation.
Different sizes and styles are provided free of extra costs at our shops.
Do you do deliveries or pickups?
We offer pick up, return transfers and delivery of vehicles straight to your door within Paphos central areas.
For areas outside Paphos we do special arrangements and deliver vehicles at a price depending on the location.
To find out or request transfer contact us by mentioning your interest and location of your accommodation
Cancellation policy / How do I cancel an order?
If you wish for any reason to cancel your booking (tour/rental), contact us via the contact form by selecting “Cancellation request” as the subject.
Rentals policy: Cancel 24 hours or before the schedule date for a 100% refund.
Tours policy: Cancel anytime 24 hours or before the schedule date for a 100% refund.
How to contact you?
You can easily contact us directly on our telephone numbers (see contact us page) however due busy times we might not be able to pick up instantly.
The best way is to send us a message via e-mail, social media or mobile and we will get back to you as soon as possible with maximum delay 1 day.
We also make sure our website is constantly updated so you can receive information by simply visiting related links.
It is now possible to book a tour instantly through our website plus you can send us a motorcycle rental request for our team to process it.
Do you need a rental deposit?
A deposit is required in order to rent. The deposit is paid on the pick up day at the shop via card or cash.
The amount ranges from €250 – €1000 depending on the vehicle and other factors.
You can inquire in advance with us
What if there is damage?
In the unfortunate event of a damage and where the 3rd party insurance is not applicable there is a cost evaluation and the amount needed to repair the vehicle is deducted from the deposit (i.e. if a mirror is broken we will ask to recover the mirror only). If the damages exceed the deposit then a bigger amount can be asked after mutually agree with the customer.
What happens in case of a breakdown?
Our after-rent support means that we will promptly response and provide assistance all the way until our recovery team arrives to you. Our after-rent service is free except in case of flat tire or running out of fuel to which charges can be made.
Can you recommend some areas to drive to?
We would be thrilled to use our local knowledge and give genuine suggestions based on your preferred type of vehicle.
Can I secure a booking of bike or a tour online?
All guided safari tours and motorcycle rentals can be fully booked through our platform.
You can also contact us on e-mail, telephone or at any of our shops.
When and what time do you do the tours?
There is a weekly schedule that the tours are available visible in each tour page. However we also often do exceptions and do outside the normal schedule if we are requested.
Are you open throughout the year?
Offices are open all year around. Normal hours from 9am – 6pm during summer season (some variations in winter season). We are also available for contact outside working hours.
What do you require to join one of the tours?
Drivers need to be over 18 and own a valid driving license. Additionally, they must accept our tour safety driving terms and follow guiders instructions
